Multiple Messages Per Product

Why Multiple Messages? #

With SPE PRO, you can assign multiple messages to a single product. This lets you:

• Modularize content — Create reusable message blocks
• Combine different types of info — Care instructions + warranty info + review request
• A/B test — Try different messages to see what works
• Seasonal content — Add/remove messages as needed

Creating a Message Library #

Build a library of reusable messages:

Product-Specific:

• Product care instructions
• Setup guides
• Warranty information

General (apply to many products):

• Review request
• Loyalty program info
• Referral discount
• Newsletter signup

Assigning Multiple Messages #

1. These instructions are covered in the documentation: Assigning Multiple Messages

Example Setup for Electronics Product:

Processing Status:

• ✅ Getting Started Guide (product-specific)
• ✅ Warranty Registration (general)
• ✅ Download Our App (general)

Completed Status:

• ✅ Product Tips & Tricks (product-specific)
• ✅ Leave a Review (general)
• ✅ 10% Off Next Order (general)

Message Order #

When multiple messages are assigned:

• Messages appear in the order they’re selected
• Each message is separated by spacing
• All messages share the same formatting

Best Practices #

Do:

• Keep individual messages focused on one topic
• Create reusable “general” messages
• Test how multiple messages look together
• Consider total email length

Don’t:

• Overwhelm customers with too many messages
• Repeat information across messages
• Make emails excessively long

Recommendation: 2-3 messages per status maximum.