---
title: Assigning Messages to Products
description: "### Basic Assignment 1. Go to **Products** and edit any product 2. Find the **Smart Product Emails** tab ### The PRO Assignment Interface With SPE PRO, you'll see new options in the **Smart Product Emails** tab. There will be 4 items (\"cards\") shown: - Processing -…"
url: "https://smartproductemails.com/documentation/assigning-messages-to-products-2/"
updated: "2026-01-17"
category: SPE PRO Documentation
---

# Assigning Messages to Products

### Basic Assignment

1. Go to **Products** and edit any product
2. Find the **Smart Product Emails** tab

### The PRO Assignment Interface

With SPE PRO, you'll see new options in the **Smart Product Emails** tab. There will be 4 items ("cards") shown:

- Processing
- On-Hold
- Completed
- Refunded

Each of these cards represents an Order Status email.

Inside each card, you will see the following:

- A large number indicating how many SPE Messages you have assigned to the email.
- A **Customize** button to assign SPE Messages.
- A **Test** button to send a Test Email to yourself.

### Assigning Multiple Messages

In PRO, you can assign multiple messages to each order status:

1. Click the **Customize** button to open the Customize Email window
2. At the top of the window, there is a toggle button to switch between Customize (gear icon) or Preview (eye icon) modes
3. The main body of the window shows a preview of the sample WooCommerce email template, with some areas outlined in a blue/purple border -- these are the template locations where you can add SPE Messages
4. Find the template location where you would like to add a message
5. Click the **Add Message** button to open the SPE Message selection panel
6. Choose a message in the list to add it to the email template -- if you select a message that is already added to this template location, you will be notified and will not be able to add it again to this location
7. A preview of the message will be added to the template location in a card container; the card also includes buttons along the bottom for: ordering the message (up/down arrows), adding conditional logic, editing the message, and removing the message from the template location
8. Click the **Add Message** button again to add more messages to the template location
9. Click **Save Changes** at the top to save your settings for the Order Status email and close the window
10. Click **Update** to save your email settings to the product

### Status-Specific Strategy

Different statuses call for different content:

| Status | Message Focus |
| --- | --- |
| Processing | Getting started, what to expect |
| On-Hold | Payment instructions, timeline |
| Completed | Review request, loyalty discount |
| Refunded | Refund details, alternative products |