---
title: "Cancellation & Refunds"
description: "### Canceling Your Subscription 1. Log in at [smartproductemails.com/my-account](https://smartproductemails.com/my-account) 2. Go to **Subscriptions** 3. Click **Cancel** 4. Access continues until subscription end date ### After Cancellation - License remains active until expiration - Plugin continues to work - No updates after expiration -…"
url: "https://smartproductemails.com/documentation/cancellation-refunds/"
updated: "2026-01-17"
category: "Account & Licensing (PRO)"
---

# Cancellation & Refunds

### Canceling Your Subscription

1. Log in at [smartproductemails.com/my-account](https://smartproductemails.com/my-account)
2. Go to **Subscriptions**
3. Click **Cancel**
4. Access continues until subscription end date

### After Cancellation

- License remains active until expiration
- Plugin continues to work
- No updates after expiration
- Support access ends at expiration
- Your SPE Messages are preserved

### Refund Policy

**14-day money-back guarantee:**

- Request within 14 days of purchase
- Full refund, no questions asked
- Email [support@smartproductemails.com](mailto:support@smartproductemails.com)

**After 14 days:**

- Refunds considered case-by-case
- Generally not available for change of mind

### Requesting a Refund

1. Email [support@smartproductemails.com](mailto:support@smartproductemails.com)
2. Include your order number
3. Brief reason (optional)
4. Processed within 5-7 business days