Common Issues & Solutions

Messages Not Appearing in Emails #

Check #1: Is the message assigned?

1. Edit the product
2. Verify an SPE Message is selected
3. Save the product

Check #2: Is the correct status selected? (PRO)

1. Verify the message is assigned to the correct order status
2. Processing, On-Hold, Completed, or Refunded

Check #3: Did the order status change?

• WooCommerce emails are sent when status changes
• Creating an order in a status doesn’t trigger the email
• Change the status to trigger the email

Check #4: Clear caches

• Clear any caching plugins
• Clear object cache
• Clear browser cache

Messages Appearing in Wrong Emails #

Issue: Messages showing for products that aren’t in the order

Solution:

1. Check your message assignments
2. Make sure messages are only assigned to intended products
3. Verify no bulk assignment errors

Formatting Issues #

Issue: Message formatting looks different in email vs. editor

Solutions:

• Use simple formatting (bold, italic, lists)
• Avoid complex HTML/CSS
• Test in multiple email clients
• Stick to web-safe fonts

Plugin Conflicts #

Issue: SPE not working after installing another plugin

Steps:

1. Deactivate the new plugin
2. Test if SPE works
3. If yes, the plugins conflict
4. Contact support with details