---
title: "Common Issues & Solutions"
description: "### Messages Not Appearing in Emails **Check #1: Is the message assigned?** 1. Edit the product 2. Verify an SPE Message is selected 3. Save the product **Check #2: Is the correct status selected? (PRO)** 1. Verify the message is…"
url: "https://smartproductemails.com/documentation/common-issues-solutions/"
updated: "2026-01-17"
category: Troubleshooting
---

# Common Issues & Solutions

### Messages Not Appearing in Emails

**Check #1: Is the message assigned?**

1. Edit the product
2. Verify an SPE Message is selected
3. Save the product

**Check #2: Is the correct status selected? (PRO)**

1. Verify the message is assigned to the correct order status
2. Processing, On-Hold, Completed, or Refunded

**Check #3: Did the order status change?**

- WooCommerce emails are sent when status *changes*
- Creating an order in a status doesn't trigger the email
- Change the status to trigger the email

**Check #4: Clear caches**

- Clear any caching plugins
- Clear object cache
- Clear browser cache

### Messages Appearing in Wrong Emails

**Issue:** Messages showing for products that aren't in the order

**Solution:**

1. Check your message assignments
2. Make sure messages are only assigned to intended products
3. Verify no bulk assignment errors

### Formatting Issues

**Issue:** Message formatting looks different in email vs. editor

**Solutions:**

- Use simple formatting (bold, italic, lists)
- Avoid complex HTML/CSS
- Test in multiple email clients
- Stick to web-safe fonts

### Plugin Conflicts

**Issue:** SPE not working after installing another plugin

**Steps:**

1. Deactivate the new plugin
2. Test if SPE works
3. If yes, the plugins conflict
4. Contact support with details