Table of Contents
What’s Limited in SPE Free #
1. Order Status: Processing Only #
In the Free version, SPE Messages only appear in Processing order status emails.
What this means:
- When an order moves to “Processing” status, your message appears
- Messages do NOT appear in other statuses (On-Hold, Completed, Refunded)
When Processing emails are sent:
- After successful payment for most payment methods
- When you manually change an order to Processing
2. One Message Per Product #
Each product can only have one SPE Message assigned.
What this means:
- You cannot assign different messages for different scenarios
- If you need multiple messages, you’d need to combine them into one
Workaround: Create a comprehensive single message that covers all the information you want to share.
What’s NOT Limited #
Even in the Free version, you can:
- ✅ Create unlimited SPE Messages
- ✅ Use the full content editor with formatting
- ✅ Add images and links to messages
- ✅ Use all dynamic content tags
- ✅ Assign messages to any number of products
When to Upgrade to PRO #
Consider upgrading if you need:
- Multiple order statuses — Send different messages when orders are on-hold, completed, or refunded
- Multiple messages per product — Assign several messages to one product
- Status-specific content — Different care instructions vs. shipping information
- Priority support — Get help faster when you need it
View PRO Features →
