---
title: Messages Not Appearing
description: "### Troubleshooting Checklist Go through each step to identify the issue: #### Step 1: Verify Message Exists 1. Go to **WooCommerce → SPE Messages** 2. Confirm your message is published (not draft) 3. Open and verify it has content #### Step…"
url: "https://smartproductemails.com/documentation/messages-not-appearing/"
updated: "2026-01-17"
category: Troubleshooting
---

# Messages Not Appearing

### Troubleshooting Checklist

Go through each step to identify the issue:

#### Step 1: Verify Message Exists

1. Go to **WooCommerce → SPE Messages**
2. Confirm your message is published (not draft)
3. Open and verify it has content

#### Step 2: Verify Product Assignment

1. Edit the product
2. Find the **SPE Messages** section
3. Confirm a message is selected
4. Save/Update the product

#### Step 3: Verify Order Status (PRO)

1. Check which status the message is assigned to
2. Ensure the order reached that status
3. Status must *change* to trigger email

#### Step 4: Check Email Logs

1. Install an email logging plugin (e.g., WP Mail Log)
2. Place a test order
3. Check the logged email content
4. Is the SPE Message present?

#### Step 5: Theme Conflicts

1. Switch to a default theme (Twenty Twenty-Five)
2. Test again
3. If it works, your theme conflicts with SPE

#### Step 6: Plugin Conflicts

1. Deactivate all plugins except WooCommerce and SPE
2. Test again
3. Reactivate plugins one by one to find conflict

### Still Not Working?

Contact support with:

- WordPress version
- WooCommerce version
- SPE/SPE PRO version
- Theme name
- List of active plugins
- Steps you've tried