Understanding Order Statuses #
WooCommerce orders move through different statuses. SPE PRO lets you send different messages at each stage:
Order Placed → Processing → Completed
↓
On-Hold (if payment pending)
↓
Refunded (if refund issued)
Processing Status #
When it occurs: Order is paid and being prepared/shipped
Best message content:
- Getting started guides
- Care instructions
- Setup information
- What to expect next
- Estimated delivery information
Example:
Your order is being prepared!
While you wait, here’s what you need to know about your new {product_name}:
[Product-specific tips and instructions]
Expected delivery: 3-5 business days
On-Hold Status #
When it occurs: Order awaiting payment (bank transfer, check, etc.)
Best message content:
- Payment instructions
- What happens after payment
- Contact info for questions
- Timeline expectations
Example:
Thanks for your order! Here’s what happens next:
Payment Instructions:
Please send payment to:
Bank: Example Bank
Account: 1234567890
Reference: Order #{order_number}
Once we receive your payment, we’ll begin preparing your order right away.
Questions? Reply to this email.
Completed Status #
When it occurs: Order fulfilled/delivered
Best message content:
- Thank you message
- Review request
- Discount for next purchase
- Product usage tips
- Referral program info
Example:
Your order is complete! 🎉
We hope you love your {product_name}.
We’d love your feedback!
[Leave a Review](#)
Here’s 15% off your next order:
Use code THANKS15 at checkout
(Valid for 30 days)
Thank you for shopping with {site_name}!
Refunded Status #
When it occurs: Full or partial refund processed
Best message content:
- Refund confirmation
- Timeline for funds
- Alternative product suggestions
- Feedback request
- Return instructions (if applicable)
Example:
Your refund has been processed.
Refund Details:
Order: #{order_number}
Amount: {order_total}
Method: Original payment method
Funds typically appear within 5-10 business days.
We’re sorry it didn’t work out.
Would you mind telling us why? [Quick Feedback Form](#)
Maybe try instead:
[Alternative Product 1](#)
[Alternative Product 2](#)
