---
title: Working with Order Statuses
description: "### Understanding Order Statuses WooCommerce orders move through different statuses. SPE PRO lets you send different messages at each stage: ``` Order Placed → Processing → Completed ↓ On-Hold (if payment pending) ↓ Refunded (if refund issued) ``` ### Processing…"
url: "https://smartproductemails.com/documentation/working-with-order-statuses/"
updated: "2026-01-17"
category: SPE PRO Documentation
---

# Working with Order Statuses

### Understanding Order Statuses

WooCommerce orders move through different statuses. SPE PRO lets you send different messages at each stage:

```
Order Placed → Processing → Completed
                   ↓
              On-Hold (if payment pending)
                   ↓
              Refunded (if refund issued)
```

### Processing Status

**When it occurs:** Order is paid and being prepared/shipped

**Best message content:**

- Getting started guides
- Care instructions
- Setup information
- What to expect next
- Estimated delivery information

**Example:**

> Your order is being prepared!
>
> While you wait, here's what you need to know about your new {product_name}:
>
> \[Product-specific tips and instructions\]
>
> Expected delivery: 3-5 business days

### On-Hold Status

**When it occurs:** Order awaiting payment (bank transfer, check, etc.)

**Best message content:**

- Payment instructions
- What happens after payment
- Contact info for questions
- Timeline expectations

**Example:**

> Thanks for your order! Here's what happens next:
>
> **Payment Instructions:**
> Please send payment to:
> Bank: Example Bank
> Account: 1234567890
> Reference: Order #{order_number}
>
> Once we receive your payment, we'll begin preparing your order right away.
>
> Questions? Reply to this email.

### Completed Status

**When it occurs:** Order fulfilled/delivered

**Best message content:**

- Thank you message
- Review request
- Discount for next purchase
- Product usage tips
- Referral program info

**Example:**

> Your order is complete! 🎉
>
> We hope you love your {product_name}.
>
> **We'd love your feedback!**
> \[Leave a Review\](#)
>
> **Here's 15% off your next order:**
> Use code THANKS15 at checkout
> (Valid for 30 days)
>
> Thank you for shopping with {site_name}!

### Refunded Status

**When it occurs:** Full or partial refund processed

**Best message content:**

- Refund confirmation
- Timeline for funds
- Alternative product suggestions
- Feedback request
- Return instructions (if applicable)

**Example:**

> Your refund has been processed.
>
> **Refund Details:**
> Order: #{order_number}
> Amount: {order_total}
> Method: Original payment method
>
> Funds typically appear within 5-10 business days.
>
> **We're sorry it didn't work out.**
> Would you mind telling us why? \[Quick Feedback Form\](#)
>
> **Maybe try instead:**
> \[Alternative Product 1\](#)
> \[Alternative Product 2\](#)