Refund Policy

Effective Date: Jan 1, 2026

At Smart Product Emails, we stand behind the quality of our products and want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund for Smart Product Emails PRO.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases of Smart Product Emails PRO. If you are not satisfied with the plugin for any reason, you may request a full refund within 30 days of your original purchase date.

Eligibility Requirements

To be eligible for a refund, the following conditions must be met:

1. Timeframe

  • Refund requests must be submitted within 30 days of the original purchase date
  • The purchase date is the date your payment was processed, as shown on your order confirmation email

2. Initial Purchase Only

  • Refunds are available for initial purchases only
  • License renewals are not eligible for refunds
  • If you renew your license, the renewal fee is non-refundable

3. Valid License

  • You must have a valid license key that was purchased directly from our website
  • Licenses purchased through unauthorized third parties are not eligible for refunds

4. Good Standing

  • Your account must be in good standing
  • Refunds will not be issued if you have violated our Terms of Service or License Terms
  • Refunds will not be issued for chargebacks or disputed payments

5. Reasonable Use

  • The plugin must have been used in accordance with our License Terms
  • Refunds will not be issued if the plugin was used in an abusive, illegal, or unauthorized manner

What Happens After a Refund

When a refund is issued:

  1. License Deactivation: Your license key will be immediately deactivated and can no longer be used
  2. Access Removal: You will lose access to plugin updates and support
  3. Plugin Uninstallation: You must uninstall the plugin from all websites where it is installed
  4. Refund Processing: Refunds are processed through the original payment method within 5-10 business days

What Is NOT Eligible for Refund

The following situations are not eligible for refunds:

  • Renewals: License renewal fees are non-refundable
  • After 30 Days: Requests submitted more than 30 days after purchase
  • Change of Mind (after 30 days): If you simply change your mind after the 30-day period
  • Lack of Use: If you purchased the plugin but never used it (you still have 30 days from original purchase date to request a refund)
  • Technical Issues (if not reported): If you experienced technical issues but never contacted support for assistance
  • Third-Party Conflicts: Issues caused by third-party themes, plugins, or hosting environments (we will help troubleshoot, but these are not grounds for refund after 30 days)
  • Unauthorized Purchases: Purchases made from unauthorized resellers or third-party marketplaces
  • Violation of Terms: If you violated our License Terms or Terms of Service
  • Duplicate Purchases: If you accidentally purchased multiple licenses, please contact us immediately – we may issue a refund at our discretion

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Send an email to support@smartproductemails.com with the subject line “Refund Request“
  2. Provide Information: Include the following in your email:
    • Your full name
    • Order number or transaction ID
    • Email address used for purchase
    • License key (if available)
    • Brief reason for requesting a refund (optional, but helpful for improving our product)
  3. Wait for Confirmation: We will review your request and respond within 1-2 business days
  4. Deactivate License: If approved, deactivate your license key from all websites where it’s active
  5. Receive Refund: Once we confirm license deactivation, we will process your refund

Refund Processing Time

  • Approval: Refund requests are typically reviewed and approved within 1-2 business days
  • Processing: Once approved, refunds are processed within 1-2 business days
  • Bank/Credit Card: It may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or credit card company

Chargebacks and Disputes

Important: If you have an issue with your purchase, please contact us directly before initiating a chargeback with your bank or credit card company.

  • Chargebacks prevent us from issuing a refund through normal channels
  • If a chargeback is filed, your license will be immediately deactivated
  • Fraudulent chargebacks may result in account suspension and legal action
  • If you believe a charge is fraudulent or unauthorized, please contact us first so we can investigate

Multiple Refund Requests

We reserve the right to deny refund requests if:

  • You have requested multiple refunds in the past (indicating abuse of our refund policy)
  • We suspect fraudulent activity or abuse of our refund policy
  • You have violated our Terms of Service

Exceptions and Special Circumstances

While this policy covers most situations, we understand that special circumstances may arise. If you have an unusual situation that doesn’t fit within these guidelines, please contact us at support@smartproductemails.com. We will review your case on an individual basis.

Trial or Demo Version

Please note that Smart Product Emails offers a free version of the plugin available on WordPress.org. We encourage you to test the free version before purchasing the PRO version to ensure it meets your needs.

The free version provides basic functionality and can help you determine if Smart Product Emails is right for you before making a purchase.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your purchase after changes are posted constitutes your acceptance of the modified policy.

For purchases made before policy changes, the policy in effect at the time of purchase will apply.

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Smart Product Emails 
Email: support@smartproductemails.com 
Website: https://smartproductemails.com

We value your business and want you to be completely satisfied. If you’re experiencing any issues with Smart Product Emails PRO, please reach out to our support team before requesting a refund. We’re here to help!