Messages Not Appearing

Troubleshooting Checklist #

Go through each step to identify the issue:

Step 1: Verify Message Exists #

1. Go to WooCommerce → SPE Messages
2. Confirm your message is published (not draft)
3. Open and verify it has content

Step 2: Verify Product Assignment #

1. Edit the product
2. Find the SPE Messages section
3. Confirm a message is selected
4. Save/Update the product

Step 3: Verify Order Status (PRO) #

1. Check which status the message is assigned to
2. Ensure the order reached that status
3. Status must change to trigger email

Step 4: Check Email Logs #

1. Install an email logging plugin (e.g., WP Mail Log)
2. Place a test order
3. Check the logged email content
4. Is the SPE Message present?

Step 5: Theme Conflicts #

1. Switch to a default theme (Twenty Twenty-Five)
2. Test again
3. If it works, your theme conflicts with SPE

Step 6: Plugin Conflicts #

1. Deactivate all plugins except WooCommerce and SPE
2. Test again
3. Reactivate plugins one by one to find conflict

Still Not Working? #

Contact support with:

• WordPress version
• WooCommerce version
• SPE/SPE PRO version
• Theme name
• List of active plugins
• Steps you’ve tried